Refund Policy

REFUND POLICY
(As per SEBI (Research Analyst) Regulations, 2014, as amended up to date)

This Refund Policy (“Policy”) outlines the terms and conditions under which refunds will be processed by Amit Guruh Sachdeva, a SEBI-registered Research Analyst bearing Registration No. INH100005190 (hereinafter referred to as the “Research Analyst”). This Policy is formulated in compliance with the SEBI (Research Analyst) Regulations, 2014, and any amendments thereto.

1. ELIGIBILITY FOR REFUND

1.1 A refund may be considered under the following circumstances:

• If the Client has made duplicate payments for the same service.
• If the Research Analyst fails to provide the agreed-upon services due to reasons attributable to the Research Analyst.
• If the Client cancels the service before the Research Analyst has commenced the work, subject to the terms of this Policy.

1.2 No refund shall be provided:

• If the Client has already received the research report or any part of the Services.
• If the Client cancels the service after the Research Analyst has commenced the work.
• For any losses incurred by the Client based on the research reports or recommendations provided by the Research Analyst.

2. REFUND PROCESS

2.1 Request for Refund:

• The Client must submit a written refund request to the Research Analyst at _________________________(email/address) within ___ days of the payment date or the date of cancellation, as applicable.
• The refund request must include the following details:
  • Client’s name and contact information.
  • Payment details (transaction ID, date, and amount).
  • Reason for the refund request.

2.2 Verification and Approval:

• The Research Analyst will verify the refund request and determine its eligibility based on the terms of this Policy.
• The Research Analyst reserves the right to reject any refund request that does not meet the eligibility criteria.

2.3 Processing Time:

• If the refund request is approved, the refund will be processed within 7 business days from the date of approval.
• The refund will be credited to the original payment method used by the Client.

3.REFUND AMOUNT

3.1 The refund amount will be calculated as follows:

• For duplicate payments: 100% of the duplicate payment amount.
• For cancellation before commencement of work: 80 % of the total fee (subject to administrative charges, if any).
• For failure to provide services: 100% of the fee paid by the Client.

3.2 Any taxes, bank charges, or transaction fees incurred during the refund process will be borne by the Client.

4. DISPUTE RESOLUTION

4.1 If the Client is dissatisfied with the decision on the refund request, the Client may escalate the matter to the Research Analyst’s grievance redressal officer.
4.2 The grievance redressal officer will review the matter and provide a resolution within ___ days of receiving the complaint.

5. AMENDMENTS TO THE POLICY

5.1 The Research Analyst reserves the right to modify or update this Policy at any time.
5.2 Any changes to this Policy will be communicated to the Clients through the Research Analyst’s website or other appropriate means.

6. CONTACT INFORMATION

For any queries or concerns regarding this Refund Policy, please contact:
Name: Mr. Bhupendra Shukla
Designation: Team Head 
Email: grievance@realindian.shop
Phone: +91-8652189428
Address: Office No – 1101, 11^th Floor, Real Tech Park, Plot No – 39/2, Sector 30A, Vashi, Navi Mumbai-400703

This Refund Policy is drafted in compliance with the SEBI (Research Analyst) Regulations, 2014, as amended up to date.

Effective Date: 31.01.2025
Last Updated: 18.02.2025